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Read CRM is a top investment priority for enterprises in 2019
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CRM is a top investment priority for enterprises in 2019

33% of contact centre leaders have cited Customer Relationship Management (CRM) as their top investment priority for 2019. This is according to Evolve IP's annual North American Contact Centre Survey, which also found that business intelligence continues to be a top priority. CRM investment continu

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Something About AI Still Doesn’t Feel Right
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Whitepaper
AI

Something About AI Still Doesn’t Feel Right

by Megan Leanda Berry
4 min

This report brings the current AI conversation together and makes sense of the signals people are seeing in isolation.

  • Why AI can look like it’s slowing down and accelerating at the same time
  • How work is changing at the task level, rather than through sudden job replacement
  • Why productivity gains often come with increased pressure and workload
  • What changes when AI moves inside tools instead of sitting alongside them
  • Why readiness, not capability, is now the biggest constraint for organisations
  • How agentic AI shifts the conversation from output to action
Get The Report Now