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CRM is a top investment priority for enterprises in 2019

33% of contact centre leaders have cited Customer Relationship Management (CRM) as their top investment priority for 2019. This is according to Evolve IP's annual North American Contact Centre Survey, which also found that business intelligence continues to be a top priority. CRM investment continues The Computer Weekly/TechTarget IT Priorities survey of IT systems buyers also supported these findings. In fact, 35% of respondents from the UK and Ireland said that CRM remained a priority investment in 2019.

33% of contact centre leaders have cited Customer Relationship Management (CRM) as their top investment priority for 2019. This is according to Evolve IP's annual North American Contact Centre Survey, which also found that business intelligence continues to be a top priority. CRM investment continu

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