The Reality of Observability Unification in Modern IT Operations
IT organizations are highly siloed by technology domain, with operations teams that specialize in systems, networks, applications, the cloud, and more. Each siloed team usually relies on specialized observability tools to monitor, troubleshoot, and optimize its domain of responsibility. This status quo leads to fragmented IT operations, where each group has a narrow view of the environment, and no one has an end-to-end picture of services or user experience. Given this tool fragmentation, many IT organizations are plagued by slow incident response times, inefficient war rooms, and endless finger-pointing.
Enterprise Management Associates (EMA) has published new research, “The Reality of Observability Unification in Modern IT Operations,” which looks at why and how IT organizations try to break down their tool silos and establish an integrated solution that optimizes operations. Based on a survey of 356 IT tool experts, this report found only 42% of them are fully confident in their IT observability unification strategies. They told EMA that their biggest mistake was underestimating the complexity of such an effort. EMA’s research aims to help other IT organizations avoid making the same mistake.
Join EMA Vice President of Research Shamus McGillicuddy and EMA Research Director Parker Hathcock for a webinar that will highlight the following findings from the IT observability unification research report:
- Why enterprises need to unify IT observability across operations teams
- How a strong tool governance model makes a difference
- How AI and agentic technology can break down tool silos
- The critical role of IT service management and ServiceOps in tool unification strategies
- Best practices to follow and pitfalls to avoid when you attack the problem of tool fragmentation