From AIOps to Role-Based Agentic Operations: How AI Is Changing the Frontline of IT and Network Operations

AIOps platforms have improved visibility and reduced alert noise, yet many operations teams still rely on humans to interpret signals, triage incidents, and execute remediation. The next phase of operational intelligence introduces role-based AI agents designed to support specific operational responsibilities—from frontline responders to platform specialists.

In this webinar, Enterprise Management Associates (EMA) Vice President of Research Shamus McGillicuddy will be joined by Grokstream’s leadership team. Josh Kindiger, Co-Founder & COO, will present the path to Predictive and Agentic Operations, outlining how classical machine learning, generative AI, and operational memory are driving self-healing IT and network operations. Larry Lien, Chief Product Officer, will provide a live demonstration of Grok’s L1 Agent, showcasing how role-based agents reason over signals, orchestrate workflows, reflect on outcomes, and safely execute actions at the frontline.

The session will examine:

How today’s IT and network operations teams are embracing AI solutions

The challenges and pitfalls IT groups should watch for with AI

The architectural foundations of role-based agentic operations

How L1 operational agents are transforming frontline incident response