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With a multitude of systems, people, and processes within the call center, securing sensitive customer data has become increasingly challenging. Thankfully, we have the Payment Card Industry Data Security Standard (PCI DSS) to help address these ongoing challenges and ensure the protection of customers’ most sensitive data. However, while the PCI standards can help prevent data breaches that could damage your company’s reputation, many businesses still struggle to meet their compliance obligations.
The PCI DSS requires the protection of card data, not just with encryption of transmission and data at rest, but also with policies & processes, physical controls, system & network access controls, anti-malware controls, logging & monitoring, patching & robust vulnerability management, and training & awareness. These are controls that must be evaluated across your organization’s entire compliance footprint. Therefore, as more technologies enter the call center, the scope of PCI DSS compliance grows.
If you are unsure where to begin in evaluating your compliance efforts, use our checklist to learn:
- How people and processes deal with credit card information
- Essential questions to ask when defining the relationship between your technology and data
- How to create an action plan and evaluate new technologies for PCI compliance
Don't wait to learn what you need to bring your company into full PCI compliance and reduce the risk of data breach.