NewVoiceMedia: A practitioner’s guide to sustainable customer experience in the contact centre
Sustainable Customer Experience
Businesses everywhere are under pressure to digitally transform and differentiate on customer experience (CX). According to Gartner, within two years time, 81% of companies are expecting to be competing mostly or completely on the basis of CX. Digital interactions are on the rise, however, the contact centre continues to play a significant role in building and maintaining a brand's reputation. In this whitepaper, NewVoiceMedia has developed a guide to help with CX initiatives in the contact centre. Designed to help find out what's critical to delivering a great experience by focusing on a few key elements. This paper also features examples and videos of how businesses use the NewVoiceMedia platform to dramatically improve CX.