Even in a world of chatbots, virtual assistants, and instant messaging, people still want phone support. When it comes to dealing with a complicated issue, like a software malfunction or a billing problem, people don't want to talk to a bot over the web – they want to hear the voice of a sympathetic human being who is keen to deliver a solution.
60% of customers say that they prefer to call small businesses on the phone, and the same trend can also apply to larger companies. If you want to deliver the sort of exceptional service that your consumers demand in the CX era, then you'll need to start with the right call centre software. Fortunately, we've put together a host of call centre solutions, specifically designed for the 2019 customer service pioneer.
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