Customer Experience Predictions for 2024 and Beyond
Since then, Microsoft Teams will have mustered up an even higher user base. In light of this, we're exploring why Microsoft Teams has experienced such widespread adoption across organisations and what this indicates about what businesses are looking for in unified communications (UC) and collaboration platforms today.
Tools for teamwork
Your team is nothing without teamwork, and organisations today are becoming increasingly aware of this. If your team doesn't work in a unified manner and put the U in the UC, your organisation simply will not enjoy full responsiveness and flexibility. As a result, it'll become far more difficult to keep up with the evolving and increasingly digital landscape.
While we know that teamwork is important, sometimes, creating the teamwork culture needs a little push. Fortunately for organisations today, there are a number of offerings by companies that recognise the benefits of such a workplace culture. Microsoft Teams is one of them, providing a great platform to help you unlock the potential of teamwork.
Simplicity and efficiency
For a bit of background on the Microsoft offering: Teams is the hub for teamwork within the Office 365 portfolio. In particular, it packs chat, video meetings, calling, and files into one integrated app.
Given that it's a central hub with so many features in it, Teams offers a simple way for employees to communicate internally. Better still, it delivers messages in an instantaneous manner that email can't quite manage. In doing so, employees can collaborate in real time, while also being able to locate threads and files quickly.
Microsoft Teams is also accessible via mobile. Thus, having a UC platform with mobile capabilities can be particularly advantageous for employees on the go. Similarly to their desktop counterparts, UC apps often grant access to all content and contacts in a centralised manner for mobile.
While it's a perfectly good platform in its own right, Teams is a great extension of Office 365 for those of us who are dependent on it – and let's face it, that's most of us. In particular, Microsoft Teams allows employees to collaborate on Office 365 apps such as Word and Excel.
What's more, many of us are already familiar with Microsoft's portfolio of products anyway. Thus, having easy access through the platform and keeping employees working with what they know is a significant plus.
An ongoing theme in the perks of Teams is 'ease'. It's easy to roll out, easy to learn, and offers employees an easier way to collaborate. In light of this, its widespread adoption suggests that enterprises today are looking for a no-frills solution to empower their employees. Clearly, Microsoft Teams can offer just that: a simple solution with significant benefits.
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