How can enterprises navigate the multi-vendor UC world?

Published on
12/12/2019 01:49 PM

A recent report has found that 56% of companies plan to move to Unified Communications as a Service (UCaaS) in the near future. However, few UC vendors have managed to solve the critical integration and interoperability problems associated with UC deployment.

The rise of UC

Today, more companies are opting for UC technology in order to streamline user experience. In fact, a Synergy report found that UCaaS subscribers will grow by an average annual rate of 27% over the next five years.

According to a Nectar report, many analysts view the lack of platform integration as a critical issue impeding UC adoption. Analysts also cite the fear of vendor "lock-in" and potential "fork-light" upgrades as critical problems.

Enterprises wish to avoid "vendor lock-in, while enabling intercompany B2B, business-to-partner (B2P) and business-to-consumer (B2C) federation", Gartner notes. Many companies may also find that they require several vendors to serve their requirements.

UC management and monitoring is crucial

"Nectar automates the monitoring of network infrastructures from multiple vendors", BJ Haberkorn, Director of Product Marketing at Skype said. Nectar also provides "end-to-end diagnostics when network problems occur."

The company has developed innovative software solutions that deliver advanced, platform-independent UC management and monitoring. As a result, enterprises can benefit from "increased user productivity, business agility, and effective control of operational costs within a global, multi-vendor."

IT professionals can also achieve these results with any blend of UC network environments from Avaya/Nortel, to Cisco or Microsoft Skype for Business/Lync. Regardless of vendor, Nectar provides real-time UC management and monitoring.

Maximising existing technology investments

As the report observers, Nectar helps businesses maximise existing communications investments. By managing multi-vendor complexity and mitigating cross-platform security risks, enterprises can "achieve quantifiable cost savings" across UC systems.

This architecture-based, vendor-agnostic UC approach is "revolutionising" the management of UC systems. Nectar operates across voice, video, and web collaboration applications, systems, and networks.

In actual fact, Nectar is the only vendor who can "leverage the power" of its fully UC Management Platform (UCMP). As a result, Nectar provides "unprecedented ease of deployment across industry leading vendor platforms and technology."

Looking to enhance your UC strategy? Take a look at these Top 10 Tips from UC experts

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