How Telcos Can Arm Themselves to be Competetive
Vonage and NewVoiceMedia: The case for cloud contact centres
Cloud solutions offer great promise for contact centres. In particular, Contact Centres as a Service (CCaaS) can help companies deliver a better customer experience. However, following its induction, what place does CCaaS currently hold in the wider sphere of collaboration? Furthermore, what impact does CCaaS have on communications platforms?
In this podcast, Jon Arnold of J Arnold and Associates explores these questions with Rishi Dave, CMO at Vonage. Firstly, Rishi shares his definition of the CCaaS model. Then, he outlines the core elements of cloud-based contact centre solutions. Once an overview is firmly established, Rishi draws up comparisons between cloud and premise-based solutions. He then explains how organisations can benefit from moving to the cloud. Finally, Rishi emphasises how and why communications is at the heart of experience.
Listen to episode 2 here.
Meet the panel
Keyfactor: Why You Need to Care About Machine Identity
Intermedia: Cloud Migration is the Key to Enterprise Communications
Radware: Bot Mitigation is Key for Application Protection
Informatica: How Shifts in the Cloud are Changing the Game
Sifflet: Observability and the Future of Data Engineering
Safe Software: Low-Code/No-Code in Data Engineering
Egnyte: Keeping Up With The Next Generation of Data Privacy
Genestack: Why Data Management is the Key to Success in Life Sciences
Informatica: 4 Powerful Reasons Why Your Organization Benefits with Data Sharing
ManageEngine: Thinking Beyond ITSM and Achieving Enterprise Automation