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Voice over Internet Protocol (VoIP) is one of the world's most popular communication solutions. Boasting flexibility, scalability, and a host of useful features, it's no wonder than VoIP has become so ubiquitous.
VoIP converts incoming or outgoing calls into digital signals that transmit through the internet. This means that you can easily receive and make business calls around the world using a softphone, desk phone, or a personal device.
As today’s ventures continue relying on voice as an essential method of communication between brands and consumers, VoIP platforms are more valuable than ever. However, with a host of options available, it can be difficult to choose the right vendor for you. Here are our top picks for the most compelling VoIP options in 2020.
8x8 is best known for its award-winning cloud communication solutions. The company emerged as one of the world’s first VoIP providers, now serving more than a million businesses worldwide. The company has a handful of VoIP plans to choose from, each loaded with features to improve workplace productivity.
You can access phone, chat, and meeting technology on any device, host instant video meetings, and engage remotely with work-anywhere agents using 8x8’s contact centre also. 8x8 was ranked as a leader in the 2019 Gartner Magic Quadrant for UCaaS, and currently supports leading companies like NetSuite and McDonald's.
RingCentral is a market leader in the UK VoIP market, with an excellent range of cloud-based communication and collaboration tools to choose from. RingCentral’s VoIP offering stretches beyond the UK, providing reliable infrastructure to companies in the US, Europe, and Asia.
There’s also a wide range of business communication capabilities to choose from, including call routing and advanced AI integrations. If you want a full-featured cloud PBX solution with access to everything from video to faxing, then RingCentral has you covered. You can even combine your VoIP strategy with team collaboration tools, contact centre services, and analytics.
Mitel is perfect for companies embracing the world of remote work and cloud technology. With this offering, you can create a comprehensive communication stack for your small business. What's more, Mitel is particularly useful for companies who need to give their employees the freedom to work from a mobile device or on the move.
As well as being one of the more affordable solutions available today, Mitel ensures that you have everything that you need to boost productivity and grow your revenue potential. MiCloud Connect, the cloud communications system within Mitel, was named one of the best business tools in the landscape in 2019, offering reliability and security at scale.
Standing out as one of the most efficient and user-friendly platforms in the current VoIP market, Nextiva is a state-of-the-art phone system ideal for keeping remote teams connected. In turn, it has acquired numerous accolades from analysts, including Gartner.
With Nextiva, you can make and receive calls easily using your mobile phone or computer, and there’s even a dedicated smart app to keep you connected too. Nextiva also has additional features that you can use to convert your VoIP strategy into a complete UCaaS experience. For instance, the collaboration tool, CoSpace, allows your team to connect via video chat.
Vonage is another VoIP provider that offers companies the opportunity to combine all of their communications into a single platform. With VoIP, you can access fantastic tech support and uptime guarantee. What’s more, setting up your cloud solution is simple too. The Vonage phone service is very scalable, so you can constantly update it to suit your business.
Vonage also offers integrations with many leading tools, including Slack and Salesforce. As one of the more affordable VoIP companies in the landscape, Vonage is a top choice for businesses that don’t want to spend a fortune on their communications.
If you're in search of a quick and straightforward VoIP system, Avaya is a good option for you. The communication industry market leader has recently updated its portfolio to include a wider range of digital tools for voice and collaboration. You can also combine your Avaya VoIP technology with contact centre services and collaboration tools too.
Avaya recently partnered with RingCentral and earned attention in the Unified Communications and Collaboration Aragon Research Globe for 2019. Furthermore, many market-leading publications cite Avaya for its reliable technology.
Dialpad is a VoIP service that offers crystal clear calls to businesses in any landscape. This flexible service scales up or down to suit your needs, with support for Android and iOS apps too. What's more, this platform gives smaller companies a fantastic entry point into the VoIP space.
You can test Dialpad VoIP for free and unlock HD calling, web conferencing, external and internal messaging, and video all in the same environment. This ensures that businesses can go beyond basic business calling to access a complete collaboration and communication system.
Ooma promises to make VoIP easier to access for small businesses. If you have fewer than five employees in your office, then Ooma can give you one of the cheapest services around. Additionally, Ooma makes it easy to scale your VoIP strategy to suit your changing needs.
The simplistic pricing divides into two plans: Ooma Office Pro and Ooma Office. With the standard Ooma Office solution, you can tap into three-way calling, unlimited domestic calls, three-way conversations, virtual fax, and dozens of other great options. Alternatively, Ooma Office Pro delivers a host of premium features, like enhanced call blocking, and call recording.
A solution by LogMeIn, Jive is one of the most feature-rich VoIP providers on the market today. In particular, Jive is designed for companies that want to run more of their business in the cloud. Affordable and easy to use, this solution offers a convenient environment that works alongside other leading tools by LogMeIn, such as GoToMeeting and GoToWebinar.
Jive Voice is the central VoIP technology in the GoTo portfolio, providing convenient VoIP interactions through the cloud. With it, you can unlock more than 80 features to help you connect more effectively. Jive comes with auto-attendants, call forwarding, and even international calling to over 50 countries.
Freshcaller is a fully featured and cloud-based package for VoIP, intended to enhance call centres and customer support environments. This offering comes from FreshWorks and offers an easy way to upgrade your calling system with no need for hardware or downloads. The cloud PBX system is also plug and play.
Freshcaller empowers teams to respond to any opportunity quickly, with the option to log into internal messaging systems and experiment with AI engines and call-routing technology. As well as this, it comes with easy number management on the back-end too.