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8x8 - Cloud and customer expectations at contact centres
Customer engagement has surfaced as a key business imperative as of late. This puts pressure on contact centres to keep up with ever-changing customer expectations. Much of this is down to new technologies, which have led to less patience and more demand from customers. As a result, many businesses are turning to cloud to advance their customer engagement.
In this podcast, Jon Arnold of J Arnold and Associates speaks with Mayur Pitamber, Senior Solutions Marketing Manager at 8x8. Firstly, they explore what businesses are doing to meet these expectations, including cloud. Then, Mayur demonstrates the importance of having the right technology partner. Finally, Mayur introduces 8x8's cloud contact centre platform.