Voice of the Customer (VoC) programs have become an established path to delivering enhanced customer experiences, engaging employees and driving business change.
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Statistics indicate people search for law firms, big and small, online - more than 35% begin their search for an attorney online. And yet, nearly 40% of all law firms don't have a website and only one third that do are optimized for mobile traffic as well.70% don't have a call-to-action that sparks a prospect to complete information so you capture their name, number, and general inquiry. 68% don't have an email address on the site, in case someone wants to ask questions online and only 35% have updated their site in the past three years.

In other words, law firms are missing an opportunity. Learn the four P's of a successful website, (Purpose, People, Plan and Promote) to get yours operating at full capacity - getting potential clients in touch with attorneys, and educating them on who you are and how you can help them.