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ActionIQ surveyed hundreds of consumers and businesses to find out what matters most when it comes to customer experience — and how brands are measuring up. Know what companies across industries have in common? Many believe they’re providing exceptional CX when they’re not.
Only 23% of consumers said they were “very satisfied” with brand experiences and interactions over the past three months. It’s time to bridge the gap between perception and performance.
Download ActionIQ's 2022 CX IQ Index to learn:
- Which CX characteristics are most important to consumers
- How consumer sentiment varies across verticals
- What businesses can do to improve their performance