Virtual numbers are phone numbers that work through the Internet, which makes them equally accessible from any place in the world that allows VoIP communication. And that's what makes them perfect remote communication tools.
How does a virtual phone feature in team collaboration
Virtual numbers for distributed teams help them work together using the same phone number posted on the company website or used in the ad campaign. Each teammate has their own SIP account created for the number. It helps to track agent productivity, as you can differentiate between calls taken or made by different people.
Call detail records and call recordings will be accessible online for all the users using the company's virtual phone system for remote work, which is perfect for managing teams.
Benefits of using virtual numbers for remote team communication
Virtual number benefits for remote teams are as follows:
Using cloud-based phone systems instead of personal mobile phone numbers is more convenient in terms of operationality as well as billing;
Online communication solutions help to save costs on outgoing calls, with bulk packages always cheaper than retail call rates;
VoIP for remote workers has features like call forwarding based on a scenario, IVR, to evenly distribute calls ensuring less wait time on the line for the customers, which improves satisfaction;
Call recordings are needed for quality control and training material.
How digital communication solutions for teams improve communication between the members
Virtual phone numbers for remote teams help maintain coordination and inter-team communication by allowing other agents to listen to previous communication with a user, which may give insight into specific cases if any agent is supposed to be able to assist a customer on any matter.
Using call transfer when needed helps to resolve any customer support inquiries more efficiently if you assign specific tickets to specific agents.
Using virtual numbers for omnichannel communication
Virtual numbers are a great addition to a business communication ecosystem. For some requests, it makes more sense to give them all the focus during a short period of time, and close it faster, to free up the time to serve other customers.
Some virtual numbers, although not always, may be used to sign up for social media or messenger in a specific country. It's rarely a guaranteed service for VNs, but if done, it will give you access to your customers' preferred way of connection.
How do you set up virtual office communication?
You can ensure the connectivity of your remote employees by connecting virtual numbers and assigning each of your agents a separate phone number or a SIP account based on whether they are each responsible for different locations (for example, due to different languages used by customers), or if each of them needs to be available at the main line your office has.
Check whether the website where you plan to buy numbers online, offers enough destinations to cover all your bases, as using several platforms will be too much of a hassle for your team, and switching to another will take time and money.
Virtual numbers are a staple of work-from-home solutions. They can be connected from any place connected to the Internet. What makes VNs as communication tools exceptionally flexible is their ability to be used by a team at the same time.
