We’re living in an age where new technology promises to improve everything with faster decisions, smarter workflows, and better outcomes. But behind that promise lies a quieter reality, and that is many organisations have that ambition, but readiness often lags behind. In this episode of Don’t Panic! It’s Just Data, host Christina Stathopoulos, Founder of Dare to Data, speaks with Pascal Bensoussan, Chief Product Officer at Ivalua.

In this episode, they look at the growing excitement around AI and the reality many organisations face when trying to use it. While ambition is high, readiness often falls short. Focusing on procurement, the conversation explores why many AI initiatives struggle to move beyond early stages and what’s needed to turn that ambition into real, measurable value.

Data: The Backbone of AI

Successful AI depends on high-quality, unified data. Fragmented sources, unclean data, and siloed systems make it difficult to build reliable AI applications. As Bensoussan explains: 

Fix your data foundation. Without that, you can’t get started with AI. Don’t jump into an AI frenzy hoping it will sort itself out. First, you need a unified transactional and master data model that captures relationships, ensures semantic coherence, and creates a system of truth you can trust.

A unified data model enables AI to work effectively, increasing both its success rate and depth. Organisations should start with use cases that provide tangible value rather than trying to do everything at once. Governance frameworks, monitoring, and maintenance are critical to ensure reliability, security, and meaningful outcomes. 

Employee trust is another key factor. Users need confidence in AI outputs, and organisations must address scepticism about how AI might impact roles. Building that trust often requires broader cultural change, which can be one of the hardest barriers. Many teams are used to traditional methods and resist adopting new technologies. By combining solid data foundations with practical, focused use cases and a clear strategy, companies can guide teams through this change, ensuring AI initiatives don’t stall and deliver measurable results.

Understanding AI Ambition vs. AI Readiness

Ambition and readiness are not the same. AI ambition refers to the enthusiasm organisations have for integrating AI into operations, driven by the promise of efficiency and insight. AI readiness, on the other hand, measures whether an organisation can actually deploy AI effectively at scale.

According to MIT research, 95 per cent of enterprise AI projects fail to move from proof of concept to production. Bensoussan calls this the “GenAI divide”: 

The ambition is there because the promise is incredible, but the readiness is often missing because often the foundation is cracked.

Without a clear strategy or roadmap, even organisations with abundant resources can struggle to implement AI successfully. Starting with targeted, achievable use cases helps teams gain confidence, build trust, and generate measurable results before scaling more widely.

AI in Procurement

Procurement provides a unique lens for understanding AI adoption. Positioned at the intersection of data, compliance, risk, and finance, it offers significant opportunities but also considerable complexity. One major challenge is that unstructured data like contracts, risk assessments, and supplier communications must be integrated with transactional records, a process that is often time-consuming and difficult. Fragmented systems only add to the challenge, limiting AI’s ability to deliver meaningful, actionable insights.

Bensoussan emphasises that seeing the entire process from supplier discovery to payment is essential. A comprehensive view ensures that AI-driven insights are reliable, actionable, and fully traceable, allowing organisations to understand why specific decisions are made and to make more strategic choices.

AI in procurement is not about replacing humans; it is about augmenting them. By automating mundane tasks like data retrieval and report generation, professionals can focus on higher-value work, strategic thinking, and deeper evaluation. AI also enables richer insights, helping teams develop more effective strategies and make informed decisions. By addressing data challenges, building trust, and starting with targeted use cases, organisations can turn AI ambition into measurable value. With the right preparation and focus, AI can strengthen procurement operations, enhance decision-making, and unlock new levels of efficiency.

For more information, visit ivalua.com

Takeaways

  • AI ambition vs. readiness in organisations
  • Barriers to AI adoption: culture, strategy, data, trust, governance
  • Importance of unified data models for AI effectiveness
  • Practical AI applications in procurement: sourcing, contracts, invoicing
  • Human-AI collaboration and the future of work in procurement