What is Character AI and is it Safe to Use?
Cresta: Generative AI Revolutionising the Contact Centre
Link to video on Youtube
Generative AI has taken the enterprise tech world by storm, and its growing influence within the contact centre space is no different.
So how has AI begun to integrate with unified communications tools? And how can companies overcome challenges and barriers to ensure their successful use of AI in their communication stack?
In this episode of the EM360 Podcast, Analyst Jon Arnold speaks to Scott Kolman, CMO at Cresta, to talk about:
- How generative AI has changed the face of business forever
- How AI has begun to integrate with contact centres and communication
- Moving from on-prem to cloud and the AI gameplan
Trending Content
Top 10
today
Top 10 Diversity, Equity & Inclusion (DEI) Training Programs for 2024
Ellis Stewart
0
1
Tech Article
1d ago
Make AI adoption a strategic, ROI-focused and sustainable transformation, says HPE
Dana Gardner
0
1
Tech Article
1d ago
Proxy Server vs VPN: What’s Really the Difference?
Ellis Stewart
0
1
Tech Article
2d ago
What is Code Injection and What Can You Do to Prevent It?
Katie Baker
0
2