Tech Chat Episode 43 – Making the Most of Customer Feedback with Matt West, CEO at Feefo
Matt West, CEO at Feefo
Joining us for this week's Tech Chat is Matt West, CEO at Feefo. Feefo is an online customer reviews and insight platform that give brands the tools to make smarter decisions. Matt brings his cutting-edge expertise in digital media, telecoms, technology, and business transformation to his role at the company. He also has over 20 years of experience in international and EMEA markets.
In this episode, Matt emphasises why businesses should listen to their customers. In particular, he demonstrates how it can help companies provide a better customer experience and why it is key to business success. Furthermore, Matt advises on how companies can best open themselves up to feedback, as well as how to act on it once received.
Enjoy this piece? Why not check out this article on customer experience analytics?